DELL-ete Further Emails from XPS Premium Support

Welcome to a Laptop Battery specialist
of the dell laptop battery

You know, I think Michael Corleone said it far better than I can: Just when I thought I was out, they pull me back in.

As such, how about I simply let today’s email from Dell underscore my exasperation and perhaps best display my repartee? Hopefully, we can conclude the hostilities with this one last posting — yes, that’s verbatim the email from Dell and my response.

Seriously, I sent my email back to Dell, exactly as worded below.

“From: Kiran_Kumar_Duggu

To: rrbdlawyer

Sent: Thu, Dec 15, 2011 12:56 pm

Subject: ***MAIL FROM DELL XPS PREMIUM TECH SUPPORT***

Dear BILL,

“Thank you for your recent contact with Dell Technical Support who also make batteries such as dell Precision M65 battery, dell Precision M60 battery, dell Precision M70 battery, dell Precision M90 battery, dell Studio 17 battery, dell Studio 1745 battery, dell N855P battery, dell Studio 1749 battery, dell Vostro 1200 battery, dell RM628 battery. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system.

The following information is related to your recent call:

Service Request Number # XXXXX

In the event you still require assistance with Service Request Number# XXXXX and Service Tag no # YYYYY, please reply to this email and include the following information in the body of the email:

1. Brief description of the system issue you are experiencing

2. Best time to call you when you will be at your system and available to troubleshoot with the technician

3. Phone number(s) where you can be reached

your satisfaction is very important to us. Thank you for choosing Dell

Thank you,

Duggu. Kiran Kumar,

Supervisor – Tech Support.

Dell International Services – Tuesday through Saturday

XPS Premium Support – 1800-232-8544

And now for my reply:

Dear DUGGU,

“

Thank you for your recent contact with Bill Singer Upset Consumer In Need of Technical Support. I appreciate the opportunity to work with you to help ensure you continue to enjoy the use of the Dell XPS 17 system that was sent to me with defective hard drives, which were replaced by an on-site technician. Unfortunately, a persistent motherboard or software defect would not permit the BIOS menu to initialize for RAID0 or RAID1 and your colleagues determined that the machine could not be repaired and arranged for its return. Dell’s agent picked up the XPS 17 yesterday afternoon.

The following information is related to your recent call:

Service Request Number # XXXXX

In the event you still want to communicate with me about Service Request Number# XXXXX and Service Tag no # YYYYY, please reply to this email and include the following information in the body of the email:

1. Brief description of the system issue you are experiencing on the XPS 17 that I returned to you yesterday

2. Best time to call you when you will be at the returned system and available to troubleshoot with me

3. Phone number(s) where you can be reached

my satisfaction was not very important. Thank you for cancelling my Dell order

Thank you,

Bill Singer lawyer and writer