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Dell said Thursday that it will replace Venue Pro handsets with Wi-Fi connectivity issues and mislabeled batteries.
A software glitch during Dell's manufacturing process has resulted in Wi-Fi connection issues on certain Dell Venue Pro smartphones. "The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one," Dell said in a blog post.
As a result, customers who bought a Venue Pro on November 8 or 9 at a Microsoft Store who are experiencing Wi-Fi troubles can bring their phones back to the store for a replacement device, starting at the end of next week.
"Your new phone will fix the Wi-Fi issue," Dell said.
Dell also uncovered a cosmetic issue with the Venue Pro batteries like Dell BATDW00L Battery, Dell 1X793 Battery, Dell BAT1194 Battery, Dell Precision M20 Battery, dell F5635 battery, dell YF976 battery, dell C5974 battery, dell U4873 battery, Dell Inspiron XPS M170 Battery, Dell Inspiron XPS M1710 Battery, some of which were shipped to customers with labels that said "Engineering samples."
"After investigating we concluded the batteries shipped and sold at Microsoft retail stores are indeed production quality—they were simply mislabeled at the factory," Dell said.
Still, those who want batteries without the label can also bring their phones into a Microsoft Store next week for an exchange.
The Dell Venue Pro is one of five Windows Phone 7 handsets being released in the U.S. It includes a sliding, 4.1-inch, 800-by-480 screen that reveals a full, four-row keyboard of domed keys. It has specs similar to most the Windows Phones currently on the market: a 1-GHz Qualcomm QSD8250 processor, a 5-megapixel camera, and 16GB of storage.
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